Business Etiquette is one of the most important assets you can have in today's competitive business world, and will speak volumes about who you are.

This presentation will give you some strategies on how to successfully manage first impressions, effective business communication, meetings etiquette, working in close quarters with colleagues, and self-assessment in the workplace.

Paulina Ponsford is a Certified Facilitator and founder of Open Communications Inc. which offers presentations and workshops in areas of human interaction. Paulina is also a Joint Interest Accountant and has over 25 years of experience in the Oil and Gas industry in Calgary.

Paulina believes in the importance of soft people skills in today's fast paced work environment. Her goal is to provide people with the tools they need to become more successful at work as well as in their personal lives.